Welcome to the Help Center
Find answers to common questions and troubleshooting guides to help you get the most out of your DriftwoodKea experience.
Getting Started
How do I start playing?
Simply click on any game from the homepage. No registration or download required. Your browser will load the game instantly, and you'll receive a welcome bonus of virtual shells to begin playing.
Do I need to create an account?
No! DriftwoodKea works without accounts. Your progress and virtual currency are saved automatically in your browser's local storage, making everything private and convenient.
Is it really free?
Absolutely. You'll never be asked to pay anything. Our virtual currency cannot be purchased with real money and has no monetary value whatsoever.
Technical Support
Games won't load or are running slowly
Try these solutions:
- Clear your browser cache and cookies
- Disable browser extensions that might interfere (ad blockers, privacy tools)
- Try a different browser (we recommend Chrome, Firefox, Safari, or Edge)
- Ensure JavaScript is enabled in your browser
- Check your internet connection
- Close other tabs to free up memory
My progress isn't saving
Progress is saved in your browser's local storage. If it's not saving:
- Check that your browser allows local storage (not in private/incognito mode)
- Ensure you're not clearing cookies/data automatically on browser close
- Try using regular browsing mode instead of private mode
- Make sure you have enough storage space on your device
I lost my progress
Progress is tied to your browser and device. You might lose progress if you:
- Clear browser data/cookies
- Switch browsers or devices
- Use private/incognito mode
- Uninstall and reinstall your browser
Don't worry - you can always start fresh with a new welcome bonus!
Visual glitches or display issues
If games aren't displaying correctly:
- Update your browser to the latest version
- Try zooming to 100% (Ctrl+0 or Cmd+0)
- Disable hardware acceleration in browser settings
- Update your graphics drivers
- Try a different device or browser
Game-Specific Help
Tidal Slots
How to play: Select your wager amount, then click "Spin" to set the reels in motion. Match symbols to win virtual shells based on the paytable.
Troubleshooting: If the reels won't spin, ensure you have enough shells for your selected wager. If animations freeze, try refreshing the page.
Driftwood Dice
How to play: Choose your prediction (high or low numbers), set your wager, and roll the dice. Correct predictions multiply your virtual shells.
Troubleshooting: If dice animations don't complete, wait a moment before rolling again. Rapid clicking might cause delays.
Kea's Cards
How to play: Draw cards to build the best hand possible. Make strategic decisions about which cards to keep and which to discard.
Troubleshooting: If cards don't respond to clicks, ensure you're clicking within the card boundaries. Refresh if issues persist.
Virtual Currency
How do I get more virtual shells?
If you run out of shells, you can refresh your balance at any time. Just look for the "Refresh Balance" button in any game. Remember, shells have no real-world value and exist only for entertainment.
Can I transfer shells between devices?
No, shells are stored locally on each device and browser. Each device will have its own separate progress and balance.
What happens if I accumulate a lot of shells?
Accumulating shells is part of the fun! Your balance is limited only by your browser's storage capacity. There are no prizes or rewards - just the satisfaction of your virtual achievements.
Browser Compatibility
Supported Browsers
DriftwoodKea works best on modern browsers:
- Google Chrome (version 90+)
- Mozilla Firefox (version 88+)
- Safari (version 14+)
- Microsoft Edge (version 90+)
Mobile Devices
All games are fully responsive and work on mobile devices. For the best experience:
- Use the latest version of your mobile browser
- Play in landscape mode for larger game boards
- Ensure stable Wi-Fi or cellular connection
- Close background apps to free up memory
Privacy and Security
Is my data safe?
Your data never leaves your device. We use browser local storage to save progress, and we don't collect or transmit personal information. Review our Privacy Policy for details.
Do you use cookies?
We use minimal cookies for basic functionality like remembering your age verification and cookie consent. See our Cookie Policy for complete information.
Account and Access
Age requirements
You must be 18 years or older to access DriftwoodKea. We verify age when you first visit the site.
Can I play from any country?
Our platform is accessible globally. However, please ensure you comply with your local laws regarding online entertainment platforms.
Still Need Help?
If you haven't found the answer you need, try these resources: